FAQ

What is the best method to send money to a student?
Checks and Postal Money Orders are safe, convenient and economical alternatives to sending cash through the mail.  Money orders can be purchased and cashed at any Post Office as well as from any rural route carrier.  Postal money orders are available for any amount up to $1000 and restricted to a daily purchase limit of $10,000 per customer.  Money orders are replaced if damaged, lost or stolen.  If you must send cash, have the sender use Registered Mail.  

What do I do if my mailbox doesn't work?
If your mailbox is broken, or if you have forgotten your combination, please report this to Mail Services immediately at extension 5021 or visit us at McMahon Hall room 5.   

Why do I receive other peoples' mail?
Mail Services’ medium for delivery is the proper address, not the specific individual who currently lives at that address. Therefore, you may receive some pieces of mail which do not belong to you or your roommate. These are misdirected pieces of mail and mostly likely belong to a previous resident of your room.

How long does it take for mail arriving on campus to be delivered into my mail box?
Mail Service delivers all correctly addressed mail received from the USPS the same business day it is received.

My package has not arrived. Who should I contact?
Since all packages end up at the package room, you should contact the package room. If you have a specific concern about a package sent by the USPS with a tracking number, please contact Mail Services at extension 5021. Mail Services will be able to track the package for you.

My parents sent me a letter a week ago and I have still not received it. What should I do?
If this letter was not sent as *accountable mail (*Registered, Delievery Confirmation, Signature Confirmation, etc.) contact the manager of Postal Services at extension 6684.  If the matter is not resolved not resolved the sender should file a complaint with the US Postal Inspector.

I’ve decided to change rooms. Will Mail Services automatically forward my mail to my new address?
This change will automatically be made by Housing. However, Mail Services will deliver to the address that is on the envelope or package at first attempt. Therefore, we suggest that you notify senders as soon as possible of this change to avoid delay with your mail.

Where can you go to purchase stamps and USPS services?
The University Contract Postal Unit located in McMahon Hall is able to take care of most of the services that the USPS supply’s. The closest USPS location to campus is Brookland Station 3401 12^th Street NE, Washington DC 20017.

What do I do with mail I receive in error?
Please place misdirected pieces of mail into the red misdirected mail slot next to the mailboxes in McMahon Hall.  A Mail Services representative will then pick up this mail. It will then be forwarded to the proper address.